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BEZMAKSAS PIEGĀDE UN VIENKĀRŠA ATGRIEŠANA

  • FAQ
  • IZMĒRU GIDS
  • NOTEIKUMI
  • ATGRIEŠANAS POLITIKA

FAQ

KĀ ES VARU ATGRIEZT PRECI?

Ja nepieciešams atgriezt preci, lūdzu izmantojiet atpakaļ atgriešanas dokumentus, kurus atradīsiet pelēkajā aploksnē sākotnēji saņemtajā kastē. Aploksnē ir atpakaļ atgriešanas veidlapa un priekšapmaksātā kurjera pavadzīme.

1: Aizpildiet atpakaļ atgriešanas formu atzīmējot atbilstošo atgriešanas iemeslu

2: Ievietojiet atpakaļ atgriešanas veidlapu kastē kopā ar atgriežamo preci

3: Uzlīmējiet priekšapmaksāto kurjera pavadzīmi uz nosūtāmās kastes (lūdzu nelīmējiet to uz oriģinālās kurpju kastes)

4: Nogādājiet paku uz tuvāko UPS paku pieņemšanas punktu

Vairāk informāciju par atgriešanu atradīsiet sadaļā Atgriešanas Politika Mēs iesakām saglabāt čeku vai piegādi apstiprinošu dokumentu pēc pakas nodošanas. Jūs varat izsekot savu atgriezto paku 24 stundu laikā pēc tās nodošanas izmantojot izsekošanas numuru šeit Izsekošanas numuru atradīsiet uz priekšapmaksātās kurjera pavadzīmes virs svītru koda. Šis numurs ir 18 simbolus garš un sākas ar 1Z2 

VAI JŪS SAŅĒMĀT MANU PRECI?

Nepieciešamas apmēram 4 darba dienas, lai mēs saņemtu atkaļ atgriezto preci. Tiklīdz atgrieztā prece ir pieņemta un reģistrēta mūsu noliktavā sekos naudas atgriešana un jūs saņemsiet apstiprinošo e-pastu. Atmaksa tiks veikta sākotnējā maksājuma veidā, kad tika veikts pasūtījums. Naudai jābūt jūsu kontā 3-7 darba dienu laikā pēc tam, kad saņemts atgriešanas apstiprinošais e-pasts. Jūs varat izsekot atgrieztajai pakai šeit izmantojot uz kurjera pavadzīmes esošo izsekošanas numuru.

KAD ES SAŅEMŠU ATPAKAĻ SAVU NAUDU?

Lai saņemtu preci un veiktu transakciju nepieciešamas apmēram 4 darba dienas. Nauda tiks atgriezta sākotnējā maksājuma veidā, kāds tika izmantots veicot pasūtījumu. Atgrieztā summa būs redzama jūsu kontā 3-7 darba dienu laikā pēc tam, kad būsiet saņēmuši atgriešanās apstiprinājumu pa e-pastu

VAI ES VARU ATCELT VAI MAINĪT SAVU PASŪTĪJUMU?

Kad mēs saņemam jūsu pasūtījumu, tas tiek apstrādāts uzreiz pēc iespējas ātrākai piegādei. Tiklīdz jūs saņemat piegādes apstiprinājumu ar izsekošanas numuru vairs nav iespējams mainīt pasūtījuma saturu vai pasūtījumu atcelt. Ja vēlaties atgriezt saņemto pasūtījumu, lūdzam izmantot atgriešanas dokumentus no pelēkās aploksnes, kuru atradīsiet saņemtajā pakā.

VAI ES VARU IZSEKOT SAVU PASŪTĪJUMU?

Jūs varat izsekot savam pasūtījumam izmantojot izsekošanas numuru, kuru saņēmāt piegādes apstiprinošajā e-pastā "Jūsu pasūtījums ir nosūtīts". Var paiet līdz pat 24 stundām, kamēr izsekošanas informācija kļūst pieejama UPS mājaslapā. Lai sekotu jūsu pasūtījumam, lūdzu noklikšķiniet šeit

VAI MANS PASŪTĪJUMS JAU IR NOSŪTĪTS?

Jūs saņemsiet piegādes apstiprinošu e-pastu ar unikālu izsekošanas numuru tiklīdz jūsu pasūtījums pametīs mūsu noliktavu. Var paiet līdz pat 24 stundām, kamēr izsekošanas informācija kļūst pieejama UPS mājaslapā. Lai sekotu jūsu pasūtījumam, lūdzu noklikšķiniet šeit

KAD TIKS PIEGĀDĀTS MANS PASŪTĪJUMS?

Mūsu mērķis ir nosūtīt preces tajā pašā dienā, kad ir veikts pasūtījums. Savu jauno ECCO izstrādājumu piegādi varat sagaidīt 3–4 darba dienu laikā pēc pasūtījuma veikšanas dienas. Jūs varat izsekot savam pasūtījumam izmantojot izsekošanas numuru, kuru saņēmāt piegādes apstiprinošajā e-pastā "Jūsu pasūtījums ir nosūtīts". Var paiet līdz pat 24 stundām, kamēr izsekošanas informācija kļūst pieejama UPS mājaslapā. Lai sekotu jūsu pasūtījumam, lūdzu noklikšķiniet šeit

KĀDAS IR PIEGĀDES IZMAKSAS?

Piegāde ir bezmaksas neatkarīgi no tā cik daudz jūs pasūtat mūsu ECCO interneta veikalā.

KĀDAS IR ATGRIEŠANAS IZMAKSAS?

Visa preču nosūtīšana atpakaļ ir bezmaksas. Vairāk informāciju par atgriešanu atradīsiet sadaļā Atgriešanas Politika

VAI JŪS PIEGĀDĀJAT UZ PASTA STACIJĀM?

Nē. Drošības apsvērumu dēļ mēs neveicam piegādes uz pasta abonentu kastītēm.

VAI JŪS PIEGĀDĀJAT UZ MANU VALSTI?

Tālāk ir sniegts to valstu saraksts, uz kurām mēs veicam piegādes, kā arī norādīti izņēmumi šajās valstīs. Lūdzu, ņemiet vērā, ka mēs veicam piegādes tikai uz dzīvesvietu un uzņēmumu adresēm. Diemžēl mēs neveicam piegādes uz pasta abonentu kastītēm.

Mēs neveicam piegādes uz:

Dānija ***Lūdzu, ņemiet vērā, ka mēs neveicam piegādes uz Grenlandi un Fēru salām.

Somija ***Lūdzu, ņemiet vērā, ka mēs neveicam piegādes uz Ālandu salām

Francija ***Lūdzu, ņemiet vērā, ka mēs neveicam piegādes uz Korsiku

Apvienotā Karaliste*** Lūdzu, ņemiet vērā, ka mēs neveicam piegādes uz Hebridu salām, Menas salu, Silijas salām (Isles of Scilly), Šetlendas salām un Normandijas salām. 

KĀ RĪKOTIES, JA MAN IR JAUTĀJUMI PAR PRECĒM, KAS IEGĀDĀTAS VIETĒJĀ ECCO VEIKALĀ?

Saistībā ar jautājumiem par izstrādājumiem, kurus nopirkāt vietējā ECCO veikalā jums jāsazinās ar konkrēto ECCO veikalu, kurā nopirkāt savu izstrādājumu, un tajā jums tiks sniegta maksimāla palīdzība. Šeit atradīsiet informāciju par vietējiem ECCO veikaliem.

KĀ NOTEIKT MAN PIEMĒROTĀKO IZMĒRU

Lai noteiktu, kurš izmērs jums nepieciešams, lūdzu, skatiet mūsu izmēru gidu.

ES MEKLĒJU KONKRĒTU MODELI 

Pēc uzklikšķināšanas uz lupas, kas atrodas sākumlapas augšdaļā, ierakstiet izlekušajā meklēšanas lodziņā  preces nosaukumu vai preces numuru un jūs tiksiet novirzīti tieši uz vajadzīgo lapu. Tas nenotiks, ja prece ir pārdota vai nav pieejama interneta veikalā.

VAI VARAT SNIEGT PLAŠĀKU INFORMĀCIJU PAR IZSTRĀDĀJUMU

Katras preces lapa satur aprakstu un attēlus. Lai saņemtu sīkāku informāciju, lūdzu, sazinieties ar ECCO Klientu apkalpošanu: +371676 51240 vai klientuapkalposana@ecco.com 

KĀ ES VARU IZMANTOT VEICINĀŠANAS KODU?

Veicināšanas kods jāizmanto, pirms maksājuma veikšanas ierakstot to ailītē izmantot kupona kodu sadaļā "Jūsu grozs". Papildus informāciju par šo vecināšanas kampaņu atradīsiet pie koda pievienotajiem akcijas noteikumiem.

KĀ VEICINĀŠANAS KODI IETEKMĒ MANAS TIESĪBAS ATGRIEZT PASŪTĪJUMU?

Jūs jebkurā gadījumā varat atgriezt pasūtījumu 30 dienu laikā. Ja sākotnējam pasūtījumam tika piemērots veicināšanas kods, atmaksājamā summa tiks mainīta, atskaitot piemēroto atlaidi. Diemžēl mēs nevaram atkārtoti izsniegt veicināšanas kodu pat tad, ja sākotnējais pasūtījums ir atgriezts.

KUR ES VARU ATRAST SAVU RĒĶINU?

Jūsu rēķins tiks pievienots pasūtījuma apstiprinājuma e-pasta ziņojumam "Jūsu pasūtījums ir nosūtīts", ko saņemsiet pēc tam, kas jūsu pasūtījums ir pametis mūsu noliktavu

KĀ ES VARU SAMAKSĀT PAR SAVU PASŪTĪJUMU?

Mēs pieņemam šādas maksājuma metodes: Visa kredītkartes un debetkartes, MasterCard kredītkartes un debetkartes. Paypal. 

VAI IR IESPĒJAMS VEIKT PASŪTĪJUMU PA TELEFONU

Drošības apsvērumu dēļ nevaram noformēt pasūtījumu uz jūsu vārda. Jūs esat vairāk nekā laipni aicināti sazināties ar mūsu klientu apkalpošanas komandu, lai saņemtu palīdzību saistībā ar pirkumu tiešsaistē.

KAD NO MANIS TIKS IEKASĒTS MAKSĀJUMS?

ECCO no jūsu konta rezervē pilnu pasūtījuma summu. Maksājums no jūsu kartes tiek noņemts tikai nosūtīšanas laikā.

VAI MAN IR JĀMAKSĀ MUITAS UN IMPORTA NODEVAS?

Nē. Visas muitas un importa nodevas jau ir iekļautas jūsu pasūtījuma cenā.  

KĀ ES VARU PIETEIKTIES JŪSU JAUNUMU ABONĒŠANAI?

Lai regulāri uzzinātu par jaunākajiem izstrādājumiem un piedāvājumiem jūs varat pieteikties jaunumu saņemšanai maksājuma veikšanas sadaļā, pēc tam, kad esat izvēlējies vēlamo piegādes adresi.

KĀ ES VARU PĀRTRAUKT JŪSU JAUNUMU ABONĒŠANU?

Jūs varat pārtraukt abonēšanu, noklikšķinot uz "atteikšanās no abonēšanas" saņemtā ziņojuma nobeigumā.

VAI IR DROŠI VEIKT PASŪTĪJUMU TIEŠSAISTĒ?

Lai garantētu drošu, vienkāršu un uzticamu iepirkšanās pieredzi, mūsu ECCO interneta veikalā tiek izmantota drošligzdu slāņa (SSL) tehnoloģija.

Mūsu ECCO interneta veikals atbalsta Visa / MasterCard ''3D Secure'' sistēmu. Jūsu savienojums vienmēr ir drošs ar mums un šifrēts ar 256 bitu šifru. Ja maksājuma veikšanas laikā aplūkosiet atrašanās vietas (URL) lauciņu tīmekļa pārlūkprogrammas augšpusē, redzēsiet, ka adrese sākas ar “https://” nevis parasto “http://” tas norāda, ka programma darbojas drošā režīmā. Lai nodrošinātu jūsu informācijas privātuma saglabāšanu, mēs neuzglabājam nekādu maksājuma informāciju datu bāzē.

KĀ PAREIZI RŪPĒTIES PAR ECCO APAVIEM?

Sekojot šiem 3 vienkāršiem soļiem: tīrīšana, kopšana, aizsargāšana jūs pagarināsiet apavu izskatu un sajūtu tajos.

TĪRĪŠANA

Apavu tīrīšana ar mūsu tīrīšanas līdzekļiem uz ūdens bāzes efektīvi noņems netīrumus un atdzīvinās ādu vienlaikus uzlabojot izstrādājuma svaigumu. Skatiet visu TĪRĪŠANAS produktu kolekciju.

KOPŠANA

Kopšanas līdzekļi mīkstina, mitrina un uzlabo ādas elastību. Kopšanas līdzekļi atgriež apaviem to spīdumu un novērš ādas izžūšanu. Skatiet visu KOPŠANAS līdzekļu kolekciju

AIZSARGĀŠANA

Noslēdziet procesu izmantojot vienu no mūsu aizsargājošajiem līdzekļiem, lai aizsargātu ādu no skarbiem laika apstākļiem un novērstu lietus un traipu iesūkšanos izstrādājumā. Skatiet visu AIZSARGĀŠANAS produktu kolekciju. 

 

Lai atrastu piemērotākos Tīrīšanas-Kopšanas-Aizsargāšanas produktus jūsu izstrādājumam lūdzu pievērsiet uzmanību rekomendācijām, kuras parādās mājaslapā, kad jūs ievietojat izvēlēto preci jūsu grozā. Vai arī sazinieties ar mūsu Klientu Apkalpošanu pa e-pastu klientuapkalposana@ecco.com vai zvanot uz +37167651240 un norādot izstrādājuma nosaukumu kopā ar preces numuru un mēs jums rekomendēsim atbilstošākos līdzekļus.

VAI ES VARU SAMAINĪT PRECI?

Jūs varat apmainīt preci atgriežot to un tad veicot jaunu pasūtījumu jums vēlamajā izmērā vai krāsā. 
Jūs varat veikt jaunu pasūtījumu uzreiz vai sagaidot vecā pasūtījuma atmaksu. Kaut gan mēs iesakām nekavēties ar jaunā pasūtījuma veikšanu, jo mums nav iespējams rezervēt vienības un mēs neveram garantēt to pieejamību.

KO ES VARU SAGAIDĪT MANĀ MAKSĀJUMA APSTIPRINĀJUMA E-PASTĀ NO PAYPAL?

Ja kāda iemesla dēļ maksājuma process tiek pārtraukts, šī saite piedāvā iespēju atkārtoti veikt maksājumu ar PayPal.

KĀ ES SAŅEMŠU NAUDAS ATMAKSU PAR ATGRIEZTO PRECI, JA IR IZMANTOTS PAYPAL?

Naudas summa tiks atskaitīta uz tavu PayPal kontu. Ja Paypal ir izmantots viesa statusā, tad naudas atmaksa tiks veikta uz tavu bankas kontu. 

IZMĒRU GIDS

ECCO apavi pieguļ unikālā veidā — mēs to saucam par “piegulšanu, kas sniedz brīvību”. Tā norāda uz faktu, ka mūsu apavi ļauj kāju pirkstiem kustēties brīvi un locīties staigāšanas laikā.

 

 

 

 

Kā pareizi noteikt precīzu izmēru

 

 

Lai izmērītu savu pēdu garumu no papēža līdz purngalam, nepieciešama tikai papīra lapa, pildspalva un lineāls.

 

 

 

 

 

Novietojiet papīru uz grīdas, pieliekot to pie sienas. Uzlieciet pēdu uz papīra lapas papēdi piespiežot pret sienu.

 

 

 

 

Uz papīra atzīmējiet pēdas tālāko punktu no sienas. Atkārtojiet šīs darbības arī ar otru pēdu, jo var gadīties, ka pēdu garumi atšķiras.

 

 

 

 

Izmēriet attālumu un salīdziniet rezultātu ar zemāk redzamo izmēru tabulu. Izvēloties pasūtāmo izmēru, izmantojiet jūsu garākās pēdas mērījumu.

 

 

 

 

Apavi bērniem

Mūsu izmēru ceļvedī jau ir iekļauta papildus vieta, kas ļauj pēdām augt un īkšķiem kustēties bez ierobežojumiem.

 

 

Gadījumā, ja apavi neder

  • Ja apavi neatbilst, pirmkārt jāpievērš uzmanība tam vai jūsu apavu garums ir pareizs. Pēc šīs pārbaudes pievērsiet uzmanību sekojošajam: ja papēdis slīd ārā no pozīcijas kamēr apavi ir pienācīgi sasieti, pievienojiet papildus iekšzoli zem sākotnējās pēdiņas, kura atrodas kurpē. Šādi pēda tiks pacelta uz pozīciju, kurā apavi ideāli pieguļ.   
  • Cita iespēja kā palielināt tilpumu jūsu apavos būtu izmantot plānāku ieliekamo pēdiņu. Aizvietojot 5mm plāno iekšzoli ar 3mm iekšzoli palielinās apavu apjomu līdz pat pusizmēram. Atrodiet iekšzoles sieviešu apaviem šeit. Atrodiet iekšzoles vīriešu apaviem šeit.
  • Pēdas atbalsta daļai jāatrodas apava platākajā daļā. Ja apavi neatbilst, jums nepieciešams izvēlēties garāka vai īsāka izmēra apavus. 
  • Ja apavi priekšējā daļā ir pārāk cieši, pamēģiniet lielāku izmēru. Pateicoties ECCO unikālajam veidam "piegulšana, kas sniedz brīvību", lielākiem apaviem būs papildus vieta priekšgalā, kamēr papēža rajonā vaļīguma sajūta neradīsies.
  • Pārliecinieties, ka apavu auklas aizsienat atbilstoši jūsu pēdas tipam. Daudziem apaviem ir horizontāls auklojums, ko norāda horizontāls auklu aizsiešanas stils. Tas var nebūt ideāls risinājums platai pēdai, tāpēc mēģiniet aizsiet apavu auklas krusteniski. Vienmēr ir labi pilnībā noņemt auklas, pielaikojot jaunus apavus. Aizsieniet apavu auklas, kad tie ir uzvilkti.

 

Man jau ir ECCO apavi, kā lai es pārbaudu, vai tie tiešām der?

Lai nodrošinātu pienācīgu piegulšanu, izskatiet pamata pārbaudes punktus. Vienmēr ņemiet vērā, kādas zeķes valkāsiet, nēsājot apavus. Tās var mainīt piegulšanu un vispārēju komfortu. Kad esat nostājies (-usies) ar apautām kājām, pārbaudiet sekojošo:

  •  Apavu garums. Pirmais, kas jāpārbauda, ir kopējais apavu garums. Ieteicamā pirkstu telpa ietver aptuveni 1 cm (puscollu) brīvas vietas starp garāko kājas pirkstu un apava beigām (aptuveni īkšķa naga attālumā). Pirksti nekādā gadījumā nedrīkst pieskarties apava beigām.
  • Apavu piegulšanas ciešums pēdas atbalsta daļā un pacēluma vietā. Ar pirkstiem sakniebiet nelielu apavu virsas daļu. Lielākajai daļai apavu modeļu virsa nedrīkst piegult cieši.
  • Papēža piegulšana. Papēža daļa ECCO apavos ir izstrādāta, lai piegultu cieši. To nedrīkst sajaukt ar ciešu piegulšanu. Ir normāli, ka mūsu apavos ir pietiekami daudz vietas pirkstu locīšanai. Tas ir iespējams, pateicoties ietilpīgajai purngala daļai (parastas nēsāšanas laikā). Staigāšanas laikā pēda nedrīkst slīdēt apavā.
  • Visbeidzot pastaigājiet pa cietu grīdu vai stingru virsmu. Tas ļaus izjust ECCO piegulšanu un komfortu, ko sniedz mūsu apavi. Jums jāspēj staigāt viegli, bez piepūles un nestabilitātes un nelīdzsvarotības sajūtas.

 

Visos gadījumos nav iespējams sasniegt ideālu piegulšanu. Ir miljoniem dažādu pēdu formu, platumu un izmēru. Turklāt pēdas mēdz dienas laikā pietūkt un laika gaitā mainīties. Apavi, ko nopirkāt piecus gadus atpakaļ, var nederēt jums šodien. Vienmēr ir labi veikt regulāru jūsu pēdu mērīšanu.

 

 

Joprojām neesat pārliecināts (-āta) par piemērotāko izmēru? Nesatraucieties, mēs piedāvājam apavu atgriešanas iespēju 30 dienu laikā bez maksas. Par mūsu atgriešanas noteikumiem vairāk varat izlasīt šeit.  


To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:
To measure your child's feet from heel to toe, all you need is a piece of paper, a pen and a ruler:

NOTEIKUMI

PLEASE READ THESE TERMS OF USE CAREFULLY BEFORE USING THIS WEB SITE

 

Subject to these Terms of Use, KRM (Danmark ) A/S registration number 25441877, Østergade 55, 1100 København, Denmark, subsidiary of KRM AG and part of the ECCO Group”(referred to herein as "KRM," "we," "us" and "our") provides you with access to our web sites, including without limitation http://dk.ecco.com (each referred to herein as the "Web Site" and collectively referred to as the "Web Sites").

 

KRM reserves the right to take any such action as it deems necessary in the event that it suspects any fraudulent or unlawful activity, including without limitation, terminating access to the Web Site, terminating any accounts and/or cancelling any order for products.

 

 

  1. Acceptance of Terms of Use

 

BY ACCESSING, USING AND/OR PURCHASING PRODUCTS, SUBSCRIBING TO NEWSLETTERS OR POSTING REVIEWS AT THIS WEB SITE, YOU ARE AGREEING TO THESE TERMS OF USE WITHOUT LIMITATION OR QUALIFICATION. IF YOU DO NOT AGREE, PLEASE EXIT AND DO NOT ACCESS, USE OR PURCHASE PRODUCTS AT THIS WEB SITE.

 

These Terms of Use are available at a link at the bottom of each page on the Web Site. You may review or print out the Terms of Use at any time free of charge. We reserve the right to change these Terms of Use in particular in the following cases:

 

There has been a change of provisions of law regarding the sale of goods or performing services by electronic means and the change influences the rights and obligations resulting from our contract or the interpretation of these provisions have changed due to the issuance of the courts’ verdicts or other relevant authorities decisions;

The method of performing services by us has changed due to technical or technological requirements;

The scope or method of performing services by us has changed due to implementation, modification or withdrawal of particular functionalities or services provided by this Terms of Use.

 

In case of the change of these Terms of Use its consolidated text will be each time made available on the Web Site. Please check these Terms of Use before using the Web Site to determine whether a change has been made in comparison to the text applicable during your last visit.Your continuing access to or use of the Web Site confirms your unconditional acceptance of the then-current Terms of Use in their entirety.If you do not agree to the changes in the Terms of Use as they occur, you should exit and not use the Web Site.

 

All register users will be notified about any amendments to the using the electronic means (on the email address that you provided when creating an account or making an order). The notification will be sent at least 30 days before the amendments come into force.

 

 

  1. Use of Web Site

 

In order to browse and use the Web Site you should possess the device having an access to the Internet with aby web browser installed. In order to use the Web Site and buy the products available on the Web Site you should also have the active email account.

 

You may browse and use the Web Site solely for your personal, non-commercial purposes and in compliance with these Terms of Use. You may not distribute, modify, transmit, publish, reuse, repost or use the Web Site or any content made available on the Web Site: (i) for public or commercial purposes without the express written permission of KRM; (ii) in a manner inconsistent with these Terms of Use; (iii) in violation of any applicable law, rule, regulation or order; or (iv) in a manner that could damage, disable, overburden or impair the Web Site or interfere with any other party's use or enjoyment of the Web Site, misrepresenting or damaging to our brand.

 

You will not use the Web Site for junk mail, 'spamming' solicitations (commercial or non-commercial), chain letters or bulk communications of any kind, including but not limited to distribution lists to any person who has not given specific permission to be included in such a list.

 

You will not transmit, distribute, introduce or otherwise make available in any manner through the Web Site any computer virus, key loggers, spyware, worms, Trojan horses, timebombs or other malicious or harmful programming (collectively, "Viruses"). You may not use the Web Site in connection with requesting, harvesting, obtaining or storing any personal information, passwords, account information or information about other users of the Web Site. You may not use any data mining, robots, or similar data gathering and extraction tools in connection with the Web Site.If you download software or any other content from the Web Site, you do so at your own risk.

 

 

  1. Copyright and Trademarks

 

The Web Site and all text, audio, video, pictures, music, images, graphics, information, data, content, and other material displayed on, or downloadable from, the Web Site (the "Content") are the property of, or used with permission by, KRM and/or ECCO Sko A/S and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the Content in any way or reproduce or publicly display, perform, distribute or otherwise use any such Content for any public or commercial purpose. Any unauthorized use of any Content may violate copyright laws, trademark laws, laws of privacy and publicity, or other laws, rules and regulations. You may not remove any copyright, trademark or other proprietary notices from the Web Site or any Content. All rights to Content not expressly granted herein are reserved by and to the respective owners of such Content.

 

Certain trademarks, trade names, service marks and logos, icons and domain names used or displayed on the Web Site are registered and unregistered trademarks, trade names and service marks owned by ECCO Sko A/S and/or our affiliates. Other trademarks, trade names and service marks used or displayed on the Web Site are the registered and unregistered trademarks, trade names and service marks owned by their respective owners and used with permission by KRM. Nothing contained on the Web Site grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademarks, trade names, service marks or logos displayed on the Web Site without KRM's written permission or the written permission of such third-party owner.

 

 

  1. User Communications

 

You alone are responsible for any communication, message or other content that you post, upload, submit, transmit or share with KRM on the Web Site or by electronic mail, including without limitation any data, questions, comments, ideas, concepts, know-how, techniques, suggestions or the like (collectively "User Communications"). By transmitting or posting any User Communications, you represent and warrant that such User Communications are your own original work and will not infringe or violate any copyright, trademark, trade secret, rights of privacy, rights of publicity or any other applicable laws. KRM does not endorse or sponsor any such User Communications submitted by you or other users of the Web Site. We reserve the right to terminate and/or deny you access to the Web Site if you are violating these Terms of Use, or applicable law, rule, regulation or order or that your conduct is harmful to us, our interests or the interests of another user, a third-party provider, merchant, sponsor, licensor, service provider or any other third party.

 

Subject to the terms and conditions set forth in our Privacy Policy (linked at the bottom of each page in the Web Site), all User Communications will be treated as non-confidential and non-proprietary information. Accordingly, please do not post, upload, submit or share any User Communications you wish to be kept confidential or for which you expect compensation, acknowledgment or attribution. You hereby grant to KRM and our affiliates and/or designees, a perpetual, fully paid up, royalty-free, irrevocable, worldwide license to the User Communications to use, transmit, copy, reproduce, distribute, publicly perform, publicly display, and prepare derivate works based upon such User Communications in any and all media now known or hereafter to become known for any and all commercial and non-commercial purposes, without the need for any acknowledgment, compensation or attribution. You declare and warrant to us that you are entitled to transmit or post User Communications to the Web Site and have all relevant licenses and consents from any relevant third parties. Further, KRM and its affiliates are free to use any ideas, concepts, know-how or techniques contained in any User Communication you send to the Web Site for any purpose whatsoever including without limitation developing, manufacturing and marketing products.

 

You are prohibited from posting, uploading, submitting, sharing or transmitting any unlawful, threatening, infringing, libellous, defamatory, obscene, inflammatory, pornographic or profane material or any material that could constitute or encourage conduct that would be considered a criminal offense, give rise to civil liability or would otherwise violate the law. KRM will fully cooperate with any law enforcement or regulatory authorities or court order requesting or directing it to disclose the identity of anyone posting any such information or materials.

 

We will, but are not obligated to, monitor or review any User Communications. We shall have no obligation to use, return, review, or respond to any User Communications. We act merely as a medium for distribution of User Communications and will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. You agree to notify KRM of any objectionable User Communications. All and any User Communication will be removed from the Web Site as soon as we learn about its unlawful character.

 

 

  1. Personal Information/Privacy Policy

 

We value your privacy and are committed to safeguarding your personal information. Please refer to our Privacy Policy (linked at the bottom of each page in the Web Site) for details about what information we collect on this Web Site and how we process, store and share such information.

 

  1. Termination/Suspension

 

We may suspend or terminate your use of the Web Site at any time, for important reasons such as the site being hacked, discovery of technical issues which could be a potential issue to our customers. We reserve the right to change, suspend, or discontinue all or any aspect of the Web Site at any time without notice.

 

  1. Purchasing Products and Returns

 

7.1.Products

The products we sell online are displayed on this Website and include but are not limited to footwear, bags and shoe care products.

 

7.2.Purchasing

By placing an order and clicking the button “I order and pay” you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation thereof as there may be rare occasions where for example two orders are placed for the exact same product and only one is available to send.

We try to dispatch and deliver to you the ordered goods as soon as possible. Dispatch times may, however, vary according to availability and any guarantees or representations made as to delivery times are subject to any delays resulting from postal delays or force majeure.

In order to contract with us you must be over 18 years of age and possess a valid credit or debit card. If your order is accepted, we will inform you by email. When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit card, debit card or other payment method used to place your order and that there are sufficient funds to cover the cost of the goods.

 

7.3.Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement that we have received your offering to purchase a product and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your order is ready to be shipped at which time we send you an order confirmation as well as the invoice and shipment information. The contract is concluded at the moment when we send you an order confirmation. We will not charge your card with any amount before shipping your products, however an amount may be reserved on your card in order to ensure sufficient funds to cover the payment.

You accept that all communication regarding the order including order confirmation, invoice, shipping information, confirmation of the contract conclusion and potentially credit invoice etc. is done via e-mail.

 

7.4.Pricing and Availability

All prices of the products available on the Web Site are provided in DKK and include VAT (gross amounts).

 

7.5.Payment

The data of the payment method that you wish to use for payment should be provided to us when placing an order on the Web Site. Upon receiving your order we carry out a standard pre-authorisation for credit or debit cards and for bank transfer we do a control check. We do this to ensure there are sufficient funds to fulfil the transaction. Products will not be dispatched until this pre-authorisation check and control have been completed.

We accept the following cards: Visa, Visa Electron, Mastercard credit and Mastercard debit and Dankort. When paying with credit or debit card, the full amount is reserved on your account by us and payment is debited from your cardonlyat the time of dispatch of your products.

For bank transfer your account will be debited as soon as the order has been placed.

 

Your connection is always secure with us and encrypted with 256 bit cipher.

ECCO Online Shop is using 3D Secure Visa and Mastercard.

For security reasons, we do not store any payment information in our database.

All fees and charges related to the above payment methods are covered by ECCO Online Shop.

 

7.6.Discount Codes

We may from time to time offer promotional discount codes, which may apply in respect of any, or certain specified, purchases made though this Website.

The conditions of potential use relating to any discount code will be specified at the time of issue.

 

7.7.Delivery

All products purchased from the Web Site are delivered pursuant to a shipment agreement.Service provider is GLS. Accordingly, the risk of loss and title to such purchased products passes to you upon delivery to you at the designated address. Delivery will be made within 3-4 business days after your order has been received. The time required for the ordered goods to be delivered to you includes the time necessary to prepare the ordered goods for shipment and the time of delivery of the goods by UPS.

We only deliver within Denmark (please see overview of restrictions to this) and if you wish to purchase our products in another country please go the website of that particular country.

We deliver free of charge.

 

7.8.Descriptions

We attempt to describe our products as accurately as possible. However, errors do occur. If a product purchased on the Web Site does not conform to the product description or wary slightly from the pictures, your sole and exclusive remedy is to return the unused product.

 

7.9.Cancellations and returns

You may cancel an order up until the time of dispatch by contacting our Customer Care at number +45 78 76 22 90. If we have taken payment the full amount will be refunded to you via the original method of payment.

 

When you shop with us, we want you to be completely satisfied. If you are not satisfied with a purchase made at the Web Site, you may withdraw from the contract concluded with us and return the ordered goods for a refund of the purchase price.We can only accept returns purchased through this Web Site.All purchases made through another ECCO sales point must be returned to the original place of purchase.

 

Just return your unused and unworn item to us within 30 days upon receipt of the item at:

 

KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
Warszawa

 

The deadline of 30 days is counted from the date when the ordered goods have been delivered to you.

 

Your statement on the withdrawal from our contract may be sent to us in any form and by any mean of correspondence. You may also use the specimen return form at the end of these Terms of Use. You should also return the goods acquired by the withdrawn contract within 14 days counted from the date of the withdrawal.

 

We will reimburse the purchase price of the goods being subject to the withdrawn contract not later than within 14 days counted from the date when we obtain your statement on withdrawal. Please note, however, that we may suspend the reimbursement until we receive the returned goods.

 

In order to speed up the return the reimbursement of the purchase price you may also apply our return procedure:

 

How (easiest) to return an item

 

Step 1: Complete the return form by checking the appropriate box with the reason for your return if you wish to inform us why you are returning the products.

Step 2: Place the return form inside the box with the products.

Step 3: Send this form with the products you wish to return.

Step 4: Stick the prepaid return label on your box (Please do not stick the prepaid return label on the original shoebox.)

Step 5: Deliver the package to your closest store. You may find the closest drop off location at: https://gls-group.eu/DK/da/depoter-gls-pakke-shops

 

 

Returns may take time

It can take approximately 21 days for us to receive your return to our warehouse. We strongly encourage you to use our prepaid return label included in the parcel and to keep your receipt as proof of postage.

 

Your refund will be processed in the original form of payment within 3-7 business days, as soon as we have received your goods in the warehouse. You will be notified via email when this transaction has taken place.

 

Your banking institution may require additional days to process and post the “return” transaction to your account once they have received the information from us.

 

Please note that if you do not use the provided prepaid return label, you are responsible for the goods until they reach our warehouse.

 

If you do not use the provided prepaid return label in order to return the goods, you are obliged to cover the direct costs of the goods returning. We are responsible for return shipping costs if we have sent wrong or defective goods.

 

The returned goods should not be used in the manner not necessary to verify their character, features and functionality. You may try on the products, but you should not wear them. If you return a used, worn or washed item that is not approved by our quality control, we cannot send the item back to you.

 

If you receive a defective/wrong item or a damaged parcel with missing items the easiest way to handle this is if we get photographic evidence of this. Please send a photo to us at our Customer Care team so we can investigate further - we are then responsible for the return.

 

Based on your return instructions in the return authorization form, we will issue you a credit to your card. We can only issue credit to the same card used for the purchase.We do not have title to the returned products until the item arrives at our returns department.Alternative returns policies may apply to particular products and product lines.

 

If you have any questions about our returns process, please contact Customer Care.

 

 

  1. Linking

 

This Web Site may contain links to other web sites that are not owned, operated or controlled by KRM or its affiliates (each a "Third-Party Site"). All such links to Third-Party Sites are provided solely as a convenience to you. If you use these links, you will leave our Web Site. We are not responsible for your access to or use of any Third-Party Site. We do not endorse, guarantee, or make any representations or warranties regarding any Third-Party Site, or any content or information accessible from such Third Party Sites, or the results that you may obtain from using any Third-Party Site. If you access any Third-Party Site linked to or from the Web Site, you do so entirely at your own risk.

 

If you intend to create any link from another web site to any page on this Web Site, you will inform us via email at: kundeservice@ecco.com

 

We reserve the right to prohibit any such link at any time. Any permitted links to the Web Site must comply with all applicable laws, rules, regulations and our internal policies. Running or displaying the Web Site or any Content in frames or similar means on another web site without our prior written permission is prohibited.

 

  1. Product Warranty and claim handling

 

We are obliged to deliver to you the ordered goods free of any defects.

 

In case the ordered goods have defects, you have the right to:

 

• file a declaration on a reduction of the price;

• withdraw from the contract;

• demand exchange of the defective product for a product free from defects;

• demand from the seller to immediately remove the defects.

 

The right to file a declaration on a reduction of price or withdrawal from the contact does not apply in case when we immediately and with no excessive inconveniences exchange the defective product for one free from defects or immediately remove the defect. This limitation, in turn, does not apply where the product has already been exchanged or repaired by us, or we have not discharged the duty of exchanging the product for one free from defects or removing the defect.

 

You may request a replacement for a product free from defects rather than removal of the defect proposed by the seller, or request the removal of the defect instead of replacement for a product free from defects proposed by the seller.

 

If it is impossible to remove the defect and to bring the product to conformity with the contract in a manner chosen by you or it involves excessive costs in comparison with the manner proposed by us, we may replace the defective product for a product free from defects regardless of your request in this respect.

 

If you have a complaint regarding the products you have received please contact our Customer Care and they will inform you how to proceed and what information we need in order for us to process your complaint.

 

E-mail: kundeservice@ecco.com
Telephone number: +45 78 76 22 90

 

We will confirm the receipt of your claim and respond to your request in this respect within 14 days. Otherwise, if you have requested that the product be replaced or the defect be removed or filed a declaration on reduction of the price specifying the amount by which the price is to be reduced, the request should be deemed to be considered justified by us and we would be obliged to comply with the request.

 

We are responsible for the product defects if they are detected before the lapse of two years counted from the date when the product was delivered to your address. Your claim for the removal of the defect or replacement of the product sold for one free from defects is limited to one year, counting from the date of detecting the defect; however, the above limitation period may not cease to run before the elapse of the two years period counted from the date of delivery of the product. Your right to withdraw from the contract or to reduce the price due to the products’ defects is also limited to one year counted from the date of detecting the defect; however, if you have requested replacement of the product for one free from defects or removal of the defect, the time limit to submit the declaration on withdrawal from the contract or reduction of the price begins to run upon ineffective lapse of the time limit for exchange of the product or removal of the defect.

 

 

  1. Indemnification

 

Unless prohibited by applicable law, you agree to indemnify and hold harmless each of KRM, its parents, subsidiaries, affiliates, officers, directors and employees, from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from or related to your use of this Web Site OR ANY CONTENT, the violation of these Terms of Use by you, or the infringement by you, or any other user using your account, of any intellectual property or other right of any person or entity.IF YOU ARE OBLIGATED TO INDEMNIFY US HEREUNDER, WE MAY, IN OUR SOLE DISCRETION, CONTROL THE DEFENSE AND DISPOSITION OF ANY SUCH CLAIMS AT YOUR SOLE COST AND EXPENSE. WITHOUT LIMITING THE FOREGOING, YOU MAY NOT SETTLE, COMPROMISE OR IN ANY OTHER MANNER DISPOSE OF ANY THIRD-PARTY CLAIM WITHOUT OUR CONSENT.

 

  1. Governing Law and venue

 

We provide the services of this Web Site from our offices within Denmark. We make no representation that the content on our Web Site is appropriate, legal or available for use in other locations. These Terms of Use shall be governed by and construed in accordance with the laws of Denmark, without giving effect to its conflicts of law provisions. A printed version of these Terms of Use will be admissible in judicial and administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

 

Any controversy or claim arising out of or relating to these Terms of Use, your use of the Web Site or your purchase of any products from the Web site shall be settled by the competent courts of Denmark

 

Notwithstanding any other provision in these Terms of Use, KRM may commence suit in court to enjoin infringement or misappropriation of intellectual property rights or confidential information.

 

  1. Alternative methods of dispute resolution

 

Using alternative methods of dispute resolution is voluntary. The below provisions have only informative character and do not constitute any obligation neither for you nor for KRM.

 

If we fail to find a satisfactory solution, you can lodge a complaint with Forbrugerklagenævnet if conditions are met. You may also use the European Commission online dispute resolution here to register your complaint. This portal can be relevant when living in another EU-country. When filling in a complaint, please enter our e-mail address legal@krm.ag

 

As a consumer you also have the right to seek extrajudicial procedures if we do not agree with you regarding your complaint. You then have the right to ask for intervention of a neutral entity such as a mediator, consumer advocate, social organization etc. You can contact: Konkurrence- og Forbrugerstyrelsen, Center for Klageløsning, Carl Jacobsens Vej 35, 2500 Valby, mail: cfk@kfst.dk

 

  1. Remedies for Breach of these Terms by You

Without limiting any other rights or remedies, in the event that KRM determines, that you have breached any portion of these Terms of Use, or have otherwise demonstrated inappropriate conduct, KRM reserves the right, in particular, to (i) warn you via e-mail that you have violated these Terms of Use; (ii) delete any content provided by you or your agent(s) to the Web Site; (iii) discontinue your access to the Web Site, (iv) notify and/or send content to and/or fully cooperate with law enforcement authorities for further action;.

 

If your ability to access and/or use the Web Site or any other service provided to you by KRM is discontinued by us hereunder, then you agree that you shall not attempt to re-register with or access the Web Site, any other service provided by KRM, through use of a different member name or otherwise.

 

 

  1. Copyright Complaints

 

We respect the intellectual property of others, and we expect users of the Web Site to do the same. If you believe that your work has been copied and is accessible on our Web Site in a way that constitutes copyright infringement, you may notify our designated Copyright Agent at the following:

 

KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
Warszawa

 

or at email: kundeservice@ecco.com

 

We recommend that theclaims of copyright infringement be in writing and include the following information:(i) an electronic or physical signature of the person authorized to act on behalf of the owner of the copyright interest; (ii) a description of the copyrighted work that you claim has been infringed, including the URL (i.e., web page address) of the location where the copyrighted work exists or a copy of the copyrighted work; (iii) identification of the URL or other specific location on our Web Site where the material that you claim is infringing your copyright interest is located; (iv) your address, telephone number, and email address; (v) a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner, its agent, or the law; and (vi) a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or authorized to act on the copyright owner's behalf.

 

  1. Children

 

Access to and use of the Web Site is made available only to people who can form legally binding agreements under applicable law. The Web Site is intended for a general audience and is not intended to be used by minor children. Children accessing the Web Site should obtain the permission and assistance of a parent or legal guardian. If you allow your minor child or a child for whom you are a legal guardian (a "Minor"), to access the Web Site, you will be solely responsible for: (i) the online conduct of such Minor; (ii) monitoring such Minor's access to and use of the Web Site; and (iii) the consequences of any use of the Web Site by such Minor.

 

 

  1. Miscellaneous

 

In the event that any provision of these Terms of Use conflicts with applicable law, rule, regulation or order or if any provision is held invalid by a court with competent jurisdiction, then the issue regulated by such invalid provision will be settled in the manner that would take into account your interests., and the remainder of these Terms of Use will remain in full force and effect. Any failure by KRM to insist upon or enforce strict performance of any provision of the Terms of Use or to exercise any right under the Terms of Use will not be construed as a waiver or relinquishment of KRM's right to assert or rely upon any such provision or right in that or any other instance, rather, the same will be and remain in full force and effect.

 

You represent to KRM that you have the authority to access and use the Web Site according to these Terms of Use. These Terms of Use and any Additional Terms (as such terms shall be identified when posted on the Web Site) constitute the entire understanding between the parties as to the subject matter here of, and supersede all prior agreements and understandings.

 

 

  1. Contact Us

 

We welcome your comments and questions. Please contact us at:

 

KRM (Danmark) A/S

Østergade 55

1100 København

Telefon +45 78 76 22 90
E-mail : kundeservice@ecco.com

 

 

  1. Standard return form

 

(denne formular udfyldes og returneres kun, hvis fortrydelsesretten gøres gældende)

 

Til

KRM (Polska) sp. z o.o.
Bokserska 66A, 02-690
Warszawa

Telefon +45 78 76 22 90
E-mail : kundeservice@ecco.com

 

 

Jeg/vi (*) meddeler herved, at jeg/vi (*) ønsker at gøre fortrydelsesretten gældende i forbindelse med min/vores (*) købsaftale om følgende varer (*)/levering af følgende tjenesteydelser (*)

 

Bestilt den (*)/modtaget den (*)

 

Forbrugerens navn (Forbrugernes navne)

 

Forbrugerens adresse (Forbrugernes adresse)

 

Forbrugerens underskrift (Forbrugernes underskrifter) (kun hvis formularens indhold meddeles på papir)

 

Dato

(*) Det ikke relevante udstreges



ATGRIEŠANAS POLITIKA

  • Preces jāatdod atpakaļ 30 dienu laikā
  • Preces nedrīkst būt valkātas, pārveidotas vai mazgātas
  • Apavi jāatdod atpakaļ kopā ar oriģinālo kurpju kasti sākotnējā stāvoklī un bez pasta etiķetēm

 

Lai atgrieztu atpakaļ preci, lūdzam sekot šiem soļiem:

1: Aizpildiet atpakaļ atdošanas veidlapu, atzīmējot atpakaļ atdošanas iemeslam atbilstošo lauciņu.

2: Ievietojiet atpakaļ atdošanas veidlapu kastē kopā ar preci.

3: Nosūtiet veidlapu kopā ar precēm, ko vēlaties atdot atpakaļ.

4: Uzlīmējiet uz kastes priekšapmaksas etiķeti (lūdzu, nelīmējiet priekšapmaksas etiķeti uz oriģinālās kurpju kastes.)

5: Nogādājiet paku tuvākajā UPS punktā, kuru atradīsiet šeit.

 

Preču atpakaļ atdošanai nepieciešams laiks

Jūsu ievērībai – atpakaļ atdoto preču nokļūšanai mūsu noliktavā Polijā var būt nepieciešamas aptuveni 10 darba dienas. Mēs stingri iesakām izmantot paciņā iekļauto priekšapmaksas etiķeti, kā arī saglabāt čeku kā izsūtīšanas pierādījumu..

Atmaksa tiks veikta sākotnējā maksājuma veidā 2 darbadienu laikā pēc preču saņemšanas noliktavā. Pēc šī darījuma saņemsiet paziņojumu e-pastā.

Jūsu bankai var būt nepieciešams papildu laiks, lai apstrādātu šo darījumu pēc informācijas saņemšanas no mums un veiktu pārskaitījumu jūsu kontā

 

Lūdzu, ņemiet vērā!

  • Ja neizmantojat priekšapmaksas etiķeti, jūs atbildat par preci līdz brīdim, kad tā nonāk noliktavā.
  • Ja esam nosūtījuši nepareizu preci vai preci ar defektu, par sūtīšanas izmaksu segšanu atbildam mēs.
  • Ja saņemat preci ar defektu/nepareizu preci vai bojātu paciņu ar trūkstošām precēm, mums nepieciešams fotogrāfisks pierādījums. Lūdzu, nosūtiet fotogrāfiju mūsu klientu apkalpošanas nodaļai, lai varam noskaidrot iemeslus – šajā gadījumā par atpakaļ atdošanu atbildam mēs.